The main purpose of this Regulation is to set out particular obligations on licenses Service providers and their subsidiaries in relation to Premium Services. This Regulations include cross-references and paraphrased summaries of relevant provisions contained in other laws and regulatory instruments, including the Telecommunication law, the By-law, the Consumer Protection policy , the Advertising law code and the licenses.
This Regulation aims to further improve and enhance consumer experience in the telecoms sector through:
a- Introduces measures to effectively manage complaints about premium Services;
b- Assures Consumers there are clear and effective rules in place to support consumers wanting to unsubscribe from a Premium Service;
c- Ensures Consumers know exactly who they are dealing with ( and have relevant contact details) when they use Premium Services;
d- Assist licensed Service providers and Premium Service Providers in understanding and implementing their obligations when offering Premium Services and in protecting Consumer;
e- Provide clarity on how the Authority will examine potential contraventions of the Regulation and deal with these in terms of ARF.
