The Supreme Council of Information and Communication Technology (ictQATAR) will regularly publish Quality of Service(QoS) reports provided by the licensed telecommunications service providers Qtel and Vodafone. The QoS reports indicate each operator's level of compliance with regards to their quality of service obligations as set out in their licenses. Telecommunications Law No. 34 of 2006 sets the mandate for ictQATAR to safeguard the interest of telecoms consumers, including the setting of rules and criteria for QoS and procedures for QoS monitoring and compliance.
“The publishing of the Quality of Service reports is part of ictQATAR’s ongoing commitment to increasing transparency and ensuring that consumers have the information they need to make informed choices. Both licensed operators in Qatar have been extremely cooperative in complying with the quality of service reporting requirements and we are confident they are working to meet all of their quality of service obligations,” said Christa Cramer, ictQATAR’s Assistant Secretary General, Regulatory Authority.
The QoS reports include a range of standards service providers are assessed on in terms of compliance, including time taken to solve billing complaints, network quality, complaints received per 100 subscribers, successful call ratios, dropped call rates and billing correctness.
These QoS values have been delivered by Qtel and Vodafone as part of their QoS Compliance Report (QCR) obligation under Annexure E of their licenses. Therefore the figures are supplied by the operators and have not been independently verified by ictQATAR.
The Quality of Service report can be viewed here, which includes a summary overview and the full report.