Telecom Complaints Resolution Process

Telecom complaints resolution process of the Communications Regulatory Authority (CRA) indicates the flows and procedures that empowers the CRA and Service providers (Ooredoo Qatar and Vodafone Qatar) to effectively manage, handle and resolve complaints lodged with the CRA by telecom consumers in Qatar. Consumers who have a complaints related to a telecom service against any of the local telecom service providers can lodge their complaint to the CRA by following the simple steps mentioned at the complaint process section which you can check via this link.